Buyer Protection Policy

At Zayrai.com, we aim to provide a safe, clear, and reliable shopping experience for all customers. The following Buyer Protection Policy explains the basic protections available to buyers when purchasing products through Zayrai.com.

1. Product Information

Customers should carefully review the product description, images, specifications, size, price, and other available information before placing an order.

2. Secure Payment

Payments made through the available payment methods on Zayrai.com are processed through the payment system provided for the order.

3. Order Cancellation

Customers can change or cancel their order before delivery without a cancellation or change fee.

4. Product Return

If a customer is not satisfied with a product, they may request a return within 7 days of purchasing the product, according to our Return & Refund Policy.

5. Damaged or Incorrect Products

If a product arrives damaged, physically broken, or is different from the product ordered, the customer can submit a return request according to our Return & Refund Policy.

6. Refund

If a return is approved, the refund will be processed according to the applicable Return & Refund Policy and payment method.

7. Customer Information

Zayrai.com takes reasonable steps to protect customers’ personal and payment-related information and uses it only as necessary to provide its services.

8. Contact and Support

If you have a problem with an order, product, payment, or delivery, you can contact Zayrai.com through the available customer support channels.

Zayrai.com may update this Buyer Protection Policy when necessary. Any changes will be published on this page.