Zayrai International Trading Group Last Updated: June 18, 2026

Zayrai International Trading Group (“Zayrai,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit zayrai.com (the “Site”), place an order, request a quote, or apply to become a supplier, investor, partner, driver, or branch operator. By using the Site, you agree to this Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

a) Information you provide to us

• Account & order information: name, billing/shipping address, email, phone number, company name, and order history.
• Payment information: processed directly by our third-party payment processor at checkout; we do not store full card numbers on our servers.
• Business & inquiry forms: details you submit through our Request a Quote, Become a Supplier, Become an Investor, Partnership Program, Become a Driver, or Open a Branch forms — for example, company name, business registration details, products or investment of interest, vehicle/driver information, or proposed branch location.
• Direct communications: emails, messages, or attachments sent to info@zayrai.com or through contact/chat forms.
• Newsletter sign-up: email address and communication preferences, where you opt in.

b) Information collected automatically

• Device and usage data such as IP address, browser type, operating system, referring pages, pages viewed, and approximate location (city/country level).
• Cookies and similar tracking technologies (see Section 3).

c) Information from third parties

• Payment status confirmations from our payment processor, and delivery/customs status from our shipping and logistics partners.
• Publicly available business information (e.g., company registration records) used to evaluate supplier, investor, or partnership applications.

2. How We Use Your Information

• Process, fulfil, and ship orders, including preparing customs and export documentation.
• Create and manage your account and provide customer support.
• Respond to quote requests and to supplier, investor, partnership, driver, and branch-opening applications.
• Send order confirmations, invoices, shipping updates, and — with your consent where required — marketing communications.
• Operate, maintain, secure, and improve the Site and our services.
• Detect, investigate, and prevent fraud, abuse, or security incidents.
• Comply with legal, tax, customs, and export-control obligations.
• Enforce our Terms & Conditions and other published policies.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep your cart and checkout session working correctly (strictly necessary cookies).
• Remember preferences such as currency or language.
• Understand how visitors use the Site through analytics tools, so we can improve content and performance.
• Support advertising or remarketing, where such tools are in use.

You can disable or delete cookies through your browser settings, though this may affect cart, checkout, or login functionality. Where required by law, we will request your consent before placing non-essential cookies.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Payment processors, to securely process transactions.
• Shipping, freight, and customs/logistics partners, to deliver orders and complete cross-border clearance.
• IT, hosting, and software service providers that support our website and order systems, under confidentiality obligations.
• Professional advisors (legal, accounting, auditors), where necessary.
• Regulators, customs authorities, or law enforcement, where required by law or to protect our legal rights.
• A successor entity, in the event of a merger, acquisition, or sale of business assets.

5. International Data Transfers

Zayrai operates offices in Canada (Ottawa, Toronto, Montreal) and Guangzhou, China, and ships to customers worldwide. As a result, your personal information may be transferred to, stored, and processed in countries other than your own — including Canada and China — which may have data protection laws that differ from those where you live. Where we transfer personal information internationally, we take reasonable steps to keep it protected in a manner consistent with this Policy.

6. Data Retention

We keep personal information only as long as necessary for the purposes described in this Policy, including order fulfilment, accounting, tax, customs, and other legal record-keeping requirements, after which it is securely deleted, anonymized, or archived as permitted by law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, or loss. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access, correct, or request a copy of your personal information.
• Request deletion of your personal information, subject to legal or contractual retention requirements.
• Withdraw consent to marketing communications at any time (e.g., via the unsubscribe link).
• Object to or restrict certain processing, or request data portability.
• Lodge a complaint with your local data protection authority — for example, under PIPEDA in Canada, the GDPR in the EU/UK, or the PIPL in China.

To exercise any of these rights, contact us at info@zayrai.com. We may need to verify your identity before responding to your request.

9. Children’s Privacy

The Site is intended for business and adult consumer use and is not directed at children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

The Site may link to third-party websites or social platforms (Facebook, X, YouTube, LinkedIn). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last Updated” date above reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the revised Policy.

12. Contact Us

For privacy questions, requests, or concerns:

• Email: info@zayrai.com
• Head Office: Ottawa, Canada
• Other Offices: Toronto & Montreal, Canada · Guangzhou, China